Customer Claim Policy 

At AK Walks, we are committed to ensuring our customers receive the best quality products and service. Please review our customer claim policy carefully:

1. 100% Claim Eligibility

   • Products that are found to be damaged within 30 days of purchase are eligible for a 100% claim.

2. Exclusions from 100% Claim

   • Discounted or sale items are not eligible for a 100% claim.

   • If a product is intentionally damaged by the customer, it will not qualify for any claim.

3. Repair Timeline

   • If a damaged product qualifies for repair, it will be returned to the customer within 3 to 7 working days.

4. Product Delivery After Repair

   • All repaired items will be sent directly to the customer’s address.

   • The store manager must collect accurate contact details (name, phone number, and address) to ensure successful delivery.

5. Repair Discount Voucher

   • Repair vouchers or discounts are not applicable on discounted items.

6. Exchange Limitation

   • If the customer is dissatisfied with the product but it is not damaged, exchanges or claims will not be permitted.

At AK Walks, our goal is to maintain transparency and fairness while delivering high-quality products and a reliable after-sale experience.